Vehicle size and weight come first
Include the model, wheelbase, roof height and body type, such as panel van or Luton. Tell us whether it is empty or carrying a load; an estimate of the load and a side photograph can help clarify the request. Vehicle capacity must be checked before agreeing transport, particularly for larger or converted vans.
Loading from industrial and commercial premises
For a warehouse or business park, use the collection gate and unit number rather than only the public reception address. Mention delivery time restrictions, security checks, shutter clearance and any room needed to turn. Confirm who will release the keys and whether the van can be moved out into an accessible position.
Non-running vans and onward delivery
A van with locked wheels or a gearbox problem requires more information than one that runs and drives. Explain any wheel damage, whether neutral can be selected and whether the handbrake releases. Give the receiving garage’s full address and confirm it can accept the vehicle, especially when it contains business equipment.
Your questions, answered.
Can you recover a loaded van?
Send the load details first. The vehicle’s dimensions and actual weight determine whether an appropriate recovery arrangement is available.
What should I tell you about a Luton van?
Include its body style, approximate height, wheelbase and whether it has a tail lift. Also describe the load and collection access before requesting a confirmed price.
