Tell us exactly where the vehicle has stopped
A current-location pin can help identify the correct side of a road or the entrance to a retail park. Add the road name, nearby junction and direction of travel when relevant. If you are inside a car park, give its name and level rather than relying on the postcode alone.
Recovery when continuing the journey is unsuitable
Describe the symptoms without attempting a diagnosis: for example, an engine that will not start, a fluid leak, damaged wheel or transmission problem. Say whether the car can drive for loading. If you need transport rather than a battery boost, choose recovery and provide a delivery address where someone can receive the vehicle.
Separate the enquiry from emergency assistance
A quote form cannot manage a dangerous traffic situation. If you are in immediate danger, contact the emergency services first and follow the road operator’s instructions. Once safe, send your enquiry. Passenger numbers, accessibility needs and vehicle size should be included so the available recovery arrangement can be checked.
Your questions, answered.
Will you give a price before collection?
We review the route, access and vehicle condition before confirming a price. Tell us if anything changes after you submit the enquiry.
Should I choose jump start or recovery?
Choose jump start for a suspected discharged battery if that is the help you want. Choose recovery when you need the vehicle transported to another address.
