Describe how the vehicle can move
Say whether the car runs and drives for loading. If not, tell the team whether the wheels roll, the gearbox selects neutral, the steering unlocks and the handbrake releases. Always disclose wheel damage. If you do not know an answer, explain the uncertainty rather than testing a damaged vehicle in an unsafe position.
Keys, access and vehicle details
Give the exact model and transmission, and mention an electronic parking brake, missing key or lowered bodywork. For an automatic, electric or hybrid vehicle, a suitable loading and transport method must account for the manufacturer’s requirements. A vehicle should not simply be dragged because the engine will not start.
Show where loading has to happen
A photo of the entrance and parked position can clarify a narrow drive, height barrier or vehicle blocked by another car. Confirm who will provide access and the keys. At the receiving end, check the garage has space and is expecting the non-runner; unloading arrangements matter as much as collection.
Request the right quote
Provide both addresses, the preferred date and an accurate condition description. The transport arrangement and price depend on route, vehicle size, access and handling. If something changes after the quote, tell the team before dispatch so the collection can be reassessed.
Your questions, answered.
Can a car be recovered if the handbrake is stuck?
Explain that before booking. Suitable equipment and access need assessment; do not assume a normal running-car collection method will work.
What if an auction says run and drive?
Share that information, but also disclose known damage and current movement limitations. A listing description does not guarantee straightforward loading at collection.
